Our Most Recent Service Reviews
Used Discount Drains to fix one toilet and a pedestal sink. The gentleman that came out was nice and he fixed the toilet. He worked on the sink, but never did get it completely fixed. The problem continuously kept happening with it. We have let this go ...for quite a while now assuming that it just wasn't fixable. Until recently I called a different plumbing company and they came right out and actually fixed it. Now it works perfectly and has been for the last couple weeks. Discount Drains price also was not a discount in any way. Our bill with them was more than double what we paid this other plumber (and this other plumber did two toilets and the sink). We will not be choosing discount drains again.Read More...
Please avoid Bassett services at all cost. They are the worst company that you can ever possibly deal with. They installed my Electric wrong. I had ice cream that was melting told them that it had to be done today. They told me they were coming out that ...they would be here and then they turned back and said I’ll know we told you Monday This company is a sham I would stay completely await from this company They do not stand behind their work and then they give you the runaround. All you do is get a receptionist on the phone from some other state that you can’t talk to really a real person that can give you answers that you need so I’m having $4000 of ice cream that was spoiled today because they couldn’t do what they told me they were gonna do.Read More...
I called discount drains, asked if they done service in Marion. The receptionist said yes. She said someone will call me to schedule an appointment. I got the call, the lady said "we don't service Marion". So I called back, the lady said yes we ...definitely do service Marion. She puts me on hold, I get a text from another receptionist, says please hang up the phone, I'm trying to call you, the lady that I was talking to that put me on hold went to lunch. Ok, so I hung up, didn't get the call. I called back left a message to the lady that was supposed to call me back, for her to call me back. Never did. So, I called again told this other lady what was going on. She said yeah, we don't serve Marion anymore. And it's even on their website that they do! These receptionist need to be on the same page, because the run around I got today was just uncalled for and ridiculous!Read More...
False information give from all staff. Originally, got an appointment as well as was told it would be a free estimate. Daybof appointment, I got a call asking when I would like to schedule my appointment, told them we took the day off because they were ...coming out that day. They then texted me back letting me know there will be an estimator coming out between 12pm-5pm. An hr later, I got a call from another lady telling me due to emergencies, they need to reschedule. I told them the whole situation, so the lady was like for your inconvenience, we will wave your trip charge of $129. I mentioned to her the day before they told me it is free. That lady said no, there is a fee. I requested to speak to a manager. So earlier, this lady is telling me due to emergency services needed, they need to cancel, now the manager is telling me due to call offs from service techs, they need to cancel.Read More...
The tech Shane was very helpful and respectful
Five stars. Happy to do business with them. It’s been one day since new hot water heater installed and all is well. They even provided a tray to keep it up off the concrete.
Shane Matter was extremely professional, and very knowledgeable. Woukd highly recommend for future services
Love these guys always on time, willing to go over and above
Jeremy was very nice and was able to fix multiple items today. I’m very happy with his work!
